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Privacy Policy

This Privacy Policy was last updated on 09/10/2026.

1. Definitions and Interpretation

In this Policy, the following terms shall have the following meanings:

  • "Account" means an account required to access and/or use certain areas and features of Our Site;
  • "Cookie" means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site;
  • "Our Site" means this website, certifiedvisatranslation.com;
  • "UK and EU Cookie Law" means all relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended in 2004, 2011, 2015 and 2016; and
  • "We/Us/Our" means Quantum Cognition Ltd, a limited company registered in England and Wales under company number 16671501, whose registered address is 124 City Road, London EC1V 2NX.

2. Scope – What Does This Policy Cover?

This Privacy Policy applies only to your use of Our Site. It does not extend to any websites that are linked to from Our Site (whether We provide those links or whether they are shared by other users). We have no control over how your data is collected, stored or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.

3. What Data Do We Collect?

Some data will be collected automatically by Our Site, other data will only be collected if you voluntarily submit it. Depending upon your use of Our Site, We may collect some or all of the following data:

  • Name;
  • Email address;
  • Business/company name;
  • Contact information;
  • Demographic information;
  • Financial information (payment details);
  • Documents uploaded for translation;
  • IP address (automatically collected);
  • Web browser type and version (automatically collected);
  • Operating system (automatically collected);
  • A list of URLs starting with a referring site, your activity on Our Site, and the site you exit to (automatically collected);
  • Anonymous persistent visitor identifier stored in your browser for returning visitor detection (automatically collected, requires analytics consent for EU/UK users);
  • Anonymous session recordings of page navigation for a random 10% sample of visits, with all form inputs masked (automatically collected, requires analytics consent for EU/UK users). Recordings are automatically deleted after 30 days.

4. How Do We Use Your Data?

All personal data is stored securely in accordance with the EU General Data Protection Regulation (Regulation (EU) 2016/679) (GDPR) and UK GDPR. We use your data to provide the best possible services to you. This includes:

  • Providing and managing your access to Our Site;
  • Providing translation services;
  • Personalising and tailoring your experience on Our Site;
  • Supplying Our services to you;
  • Replying to your emails;
  • Supplying you with email updates that you have subscribed to;
  • Market research;
  • Analysing your use of Our Site to enable Us to continually improve Our Site and your user experience.

5. Legal Basis for Processing

We will only use your personal data when the law allows Us to. Most commonly, We will use your personal data in the following circumstances:

  • Where We need to perform the contract We are about to enter into or have entered into with you;
  • Where it is necessary for Our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests;
  • Where We need to comply with a legal or regulatory obligation.

6. How and Where Do We Store Your Data?

We only keep your data for as long as We need to in order to use it as described above, and/or for as long as We have your permission to keep it. Your data will only be stored within the UK and European Economic Area ("EEA").

Data security is of great importance to Us, and to protect your data We have put in place suitable physical, electronic and managerial procedures to safeguard and secure data collected through Our Site.

Notwithstanding the security measures that We take, it is important to remember that the transmission of data via the internet may not be completely secure and that you are advised to take suitable precautions when transmitting to Us data via the internet.

7. Do We Share Your Data?

We may contract with third parties to supply services to you on Our behalf. These may include payment processing, delivery of goods, search engine facilities, advertising and marketing. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.

Our key third-party service providers include:

  • Stripe - For secure payment processing
  • Google Analytics - For website traffic analysis
  • Hotjar - For user behavior analytics, heatmaps, and session recordings to improve user experience
  • Resend - For email communications
  • Supabase - For data storage and authentication

For a current list of third-party services We use, please contact Us at  .

We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, and other information. All such data will be anonymised and will not include any personally identifying information. We may from time to time share such data with third parties. Data will only be shared and used within the bounds of the law.

8. What Happens If Our Business Changes Hands?

We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Data provided by users will, where it is relevant to any part of Our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use the data for the purposes for which it was originally collected by Us.

9. How Can You Control Your Data?

You have the following rights under the GDPR and UK GDPR:

  • The right to be informed about Our collection and use of personal data;
  • The right of access to the personal data We hold about you;
  • The right to rectification if any personal data We hold about you is inaccurate or incomplete;
  • The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you;
  • The right to restrict (i.e. prevent) the processing of your personal data;
  • The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
  • The right to object to Us using your personal data for particular purposes;
  • Rights with respect to automated decision making and profiling.

If you have any cause for complaint about Our use of your personal data, please contact Us using the details provided below and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK's supervisory authority, the Information Commissioner's Office (ICO).

10. Cookies

Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our services.

We use the following types of Cookies:

  • Strictly Necessary Cookies: These are essential for the operation of Our Site and enable you to use its features;
  • Functionality Cookies: These allow Our Site to remember choices you make and provide enhanced features;
  • Analytical/Performance Cookies: These allow Us to recognise and count visitors, see how visitors move around Our Site, and replay anonymous session recordings of page navigation (with all form inputs masked) to improve user experience.

You can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party cookies. By default, most internet browsers accept Cookies but this can be changed.

11. Children's Privacy

Our Site is not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If you become aware that a child has provided Us with personal information, please contact Us using the details below.

12. Changes to This Privacy Policy

We may change this Privacy Policy as We may deem necessary from time to time, or as may be required by law. Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.

13. Contact Us

If you have any questions about Our Site or this Privacy Policy, please contact Us by email at   or by post to:

Quantum Cognition Ltd
124 City Road
London EC1V 2NX
United Kingdom

We are registered with the Information Commissioner's Office (ICO) under registration number ZB968971.

Last updated: 09/10/2026