Cookie Policy
Certified Visa Translation uses cookies to keep our site reliable, secure and personalised. When you accept cookies, this helps make the site better by remembering your preferences, analysing site performance, and ensuring you receive relevant information about our translation services.
This Cookie Policy applies to all websites and web applications which link to this policy and are published by Quantum Cognition Ltd trading as Certified Visa Translation ("Sites").
This policy should be read alongside our Privacy Policy, which explains how we use personal information.
If you have any queries about the way we use your personal information or cookies, please contact us at .
What are cookies?
Cookies are small text files which a website may place on your computer or device when you visit a site. The cookie will help the website, or another website, to recognise your device the next time you visit. Web beacons, pixels or other similar files can also do the same thing. We use the term "cookies" in this policy to refer to all files that collect information in this way.
Cookies serve many functions. For example, they can help us to remember your preferences, analyse how well our Sites are performing, or allow us to recommend content we believe will be most relevant to you.
Most cookies collect general information, such as how visitors arrive at and use our Sites, the device they are using, their internet protocol address (IP address), what pages they are viewing and their approximate location.
Purpose of cookies
We group our cookies into the below categories:
Operating our Sites
Some cookies are essential for the operation of our Sites. This includes cookies for the following purposes:
- Access – we use these cookies to identify users and ensure access to secure pages during the translation process.
- Security – we use cookies to help protect your documents and maintain secure sessions.
- Performance – we use these cookies to monitor Site performance. This allows us to provide a high quality experience by quickly identifying and fixing any issues that arise.
- Functionality – we use functionality cookies to allow us to remember your preferences, such as your selected service type (standard or rush) and language pairs.
- Analytics – we use cookies to help us understand our audience and the success of our services. This includes conversion funnel analysis and anonymous session recordings (visual playback of page navigation with all form inputs masked) for a random 10% sample of visits. Session recording data is automatically deleted after 30 days.
- Fraud prevention – we use cookies to monitor and prevent suspicious activity and fraudulent traffic.
Personalisation
We use cookies to improve your experience of our products by personalising our Sites. For example, we remember your document upload progress and help you track your translation orders.
Advertising
We use cookies to serve you with advertisements that we believe are relevant to you and your interests. You may see these advertisements on our Sites and on other sites that you visit. For example, if you have shown interest in UK visa translation services, you may see related advertisements for our certified translation services.
If you choose to reject advertising cookies, you will still see the same number of advertisements but they may be less relevant to you.
Third party cookies on our Sites
We also use third party cookies on our Sites for the following reasons:
- to help us monitor traffic on our Sites (we use Google Analytics to do this);
- to understand user behavior and improve user experience (we use Hotjar for heatmaps and session recordings);
- to identify fraudulent or non-human traffic;
- to assist with market research;
- to improve Site functionality;
- to monitor compliance with our terms and conditions;
- to track the effectiveness of our Google Ads campaigns.
These third party cookies are used for measurement and attribution. They may also be used for personalisation of advertisements based on data you have shared with third parties, to the extent that you have consented to this.
Use of pixels in emails
Our emails often contain a single, campaign-unique "web beacon pixel" to tell us whether, and how many times, our emails are opened and verify any clicks through to links within the email. We use this information for purposes including:
- Determining which of our emails are more interesting to users;
- Determining users' activity and engagement with our translation services;
- Tracking the status of your translation order notifications;
- Improving our email communications based on engagement metrics.
The pixel will be deleted when you delete the email. If you do not wish the pixel to be downloaded to your device, you should select to receive emails from us in plain text rather than HTML via your email provider settings.
How to manage cookies
For users in the UK and Europe, you will see a cookie banner when you first visit our site where you can manage your cookie preferences. You can change these preferences at any time by:
- Clearing your browser's cookies and localStorage for our site
- Refreshing the page to see the cookie banner again
- Adjusting your preferences in the cookie settings
Please remember that if you choose to disable cookies, certain sections of our Sites may not work properly. For example, you may not be able to track your translation progress or maintain your session.
You can also control cookies through your browser settings. Most browsers allow you to:
- View what cookies are stored on your device
- Delete cookies individually or all at once
- Block third-party cookies
- Block all cookies from specific websites
- Block all cookies entirely
For more information about cookies and how to manage them, please visit:www.allaboutcookies.org
Google Consent Mode
We use Google Consent Mode V2 to respect your privacy choices. This technology adjusts how Google tags behave based on your consent choices, allowing us to:
- Respect your privacy preferences while maintaining basic measurement capabilities
- Use conversion modeling to understand campaign effectiveness when cookies are declined
- Ensure compliance with GDPR and UK data protection regulations
Your regional privacy choices
How consent works depends on where you are, based on your approximate location (derived from your IP address):
- United Kingdom, Ireland and the EEA: non-essential cookies (analytics and advertising) are off by default. We will not set them until you opt in via the cookie banner.
- United States: consistent with US state privacy laws (such as the California Consumer Privacy Act), these cookies may be on by default, and you have the right to opt out at any time using the "Do Not Sell or Share My Personal Information"link in our website footer.
We also honor the Global Privacy Control (GPC) signal: if your browser sends a GPC signal, we treat it as an opt-out and do not set non-essential cookies.
Specific cookies we use
Essential Cookies
| Cookie Name | Purpose | Duration |
|---|---|---|
| cvt_session | Session management and security | Session |
| cvt_csrf | Cross-site request forgery protection | 24 hours |
| cvt_cookie_consent | Stores your cookie preferences | 6 months |
Analytics Cookies (requires consent)
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
| _ga | Google Analytics | Distinguishes unique users | 2 years |
| _gid | Google Analytics | Distinguishes users | 24 hours |
| _gat_gtag_* | Google Analytics | Throttles request rate | 1 minute |
| _hjid | Hotjar | Unique user ID for behavior analytics | 1 year |
| _hjSessionUser_* | Hotjar | Tracks user sessions | 1 year |
| _hjSession_* | Hotjar | Holds current session data | 30 minutes |
| _hjAbsoluteSessionInProgress | Hotjar | Detects first pageview session | 30 minutes |
| _hjIncludedInPageviewSample | Hotjar | Determines if user is included in data sampling | 2 minutes |
| cvt_visitor_id | Internal analytics | Anonymous persistent visitor identifier for returning visitor detection (stored in localStorage) | Until manually cleared |
| cvt_analytics_session_id | Internal analytics | Anonymous session identifier for conversion funnel analysis (stored in sessionStorage) | Session |
| cvt_recording_sampled | Internal analytics | Determines if session is included in anonymous session recording sample (10% of visits, stored in sessionStorage). Recordings capture page navigation with all form inputs masked. | Session |
Advertising Cookies (requires consent)
| Cookie Name | Provider | Purpose | Duration |
|---|---|---|---|
| _gcl_au | Google Ads | Conversion tracking | 90 days |
| gclid | Google Ads | Stores ad click information | 90 days |
More information
Further information about our data processing can be found in our Privacy Policy.
If you have any queries regarding this Cookie Policy, please contact us at .
Changes to this Cookie Policy
This policy is effective from 9 October 2026.
Any changes we may make to this cookie policy will be posted on this page. If changes are significant, we may choose to notify you by email or to clearly indicate on our home page that the policy has been updated.
Last updated: 09/10/2026